Terms & Conditions

These Terms & Conditions were last updated on 17 March 2025

1.      INTRODUCTION

1.1.     These website Terms and Conditions (i.e. the contents of this page together with pages referred to on it) (the “Terms”) govern the use of our website https://www.oliverbrownlondon.com (our “Site”) whether as a guest, registered user, or customer including accessing, browsing, registering to use, or purchasing from our Site.

1.2.    By using our Site, you indicate that you accept these Terms and that you agree to abide by them.

1.3.     If you purchase any product(s) from our Site, your purchase will be governed by these Terms and Conditions.

2.      INFORMATION ABOUT US

2.1.    When you purchase a product through our Site, you will be contracting with Supaman Ltd. (T/A “Oliver Brown”), a limited company registered in England and Wales under company number 03909637 with its registered office at 75 Lower Sloane Street, London, SW1W 8DA (“we”, “our”, or “us”). Our VAT registration number is GB751837318.

2.2.    To contact us, please fill in the form on our contact us page, phone our Customer Services Team at +44 (0) 207 594 9494, or email us at customer.care@oliverbrownlondon.com.

2.3.    If we have reason to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

3.      WEBSITE CONTENT

3.1.     All content on this Site including, without limitation, to text, designs, graphics, logos, icons, images, video, audio clips, downloads, interfaces, code, and software (‘Website Material”) is owned or licensed to us and is protected by copyright, trade mark, and other applicable laws. Your use of the Site does not entitle you to any intellectual property rights or any other rights in the Website Material.

3.2.    Nothing on this Site shall be construed as granting license or right to use any trade mark, logo, or service mark displayed on the Site without the owner’s prior written consent.

3.3.    We take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on our site are correct at the time when the relevant information was uploaded. Although we aim to keep the Site as up to date as possible, the information may not always be correct at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with Section 5 below. In the event that an error is identified, we may choose not to accept your order.

4.     OUR PRODUCTS

4.1.    Not all of the products we sell may be available for sale through our Site. Additional products may be available at our retail locations.

4.2.    While we take every reasonable effort to display our products faithfully, products and any packaging on the Website are for illustrative purposes only. The colours and textiles of our Products may vary depending on the device on which you are viewing our Site.

4.3.    Slight variations may occur between the delivered Product and packaging, and the image of the Product and packaging given on the Website. You should ensure that you have checked the Product description on the Website before placing your order.

4.4.   Customisation or alterations are available for some but not all of our products. Where customisation or alterations are available, you may request this service at the time of purchase. While we accept most customisation requests, we cannot accept those that we consider inappropriate or detrimental to our product and/or brand. If we do reject a customisation request, we will cancel your order and notify you in writing.

4.5.    You acknowledge that you are solely responsible for any request that you make to customise or alter our products. You agree and understand that products which have been customised or altered at your request cannot be returned to us for an exchange or refund unless the product is found to be faulty.

5.      HOW TO ORDER

5.1.    To place an order on our Site, you must be the holder of a valid debit/credit card and provide the details of this card in the secure checkout page of our Site.

5.2.    You may place an order for a Product via the online order process on our Site. The Site contains guidance for how to complete the order process, and you will have the opportunity to check and amend any errors before submitting your order to us. This Site operates on an invitation to treat basis only, and we reserve the right to decline an order for any, or no, reason.

5.3.    After you place your order, we will send a confirmation email to you and will also notify you when your order has been dispatched from our warehouse. Upon dispatch, a contract will come into effect between us.

5.4.    By placing an order on our Site, you authorise us to charge your payment card immediately for the purchase price of your order, and we are entitled to rely on your placing an order as an instruction to take your payment.

5.5.    If we are unable to accept your order for any, or no, reason (e.g. the Product(s) is out of stock, unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product, or because we are unable to meet a delivery deadline you have specified), we will inform you of this as soon as reasonably possible and refund any payment collected for your order.

5.6.    All Products shown on our Site are subject to availability. We will inform you as soon as reasonably possibly if the Product(s) you have ordered cannot be fulfilled owing to lack of availability, and we will not process your order.

6.     PRICES

6.1.    All prices stated on our Site are posted originally in Pounds Sterling (GBP) and include value added tax (VAT). 

6.2.    When viewing our Site outside of the United Kingdom, prices will be converted into your local currency with any/all relevant local sales taxes. This conversion is applied automatically based upon the IP address location of the device you are using. You may shop in a different currency by selecting the currency and language drop-down menu in header of the Site. Currency conversions are performed ‘live’ by Shopify Payments based on the market rate available at that time. 

6.3.    The price of a Product is published on the website on the Product Page and at every point in the checkout process. Prices are subject to change without notice at any time. Price increases or decreases will not affect any order that we have previously accepted. By placing an order on our Site, you consent to pay the displayed price without regard to any subsequent price changes.

6.4.   Despite our reasonable efforts, it is possible that a Product on our Site may be incorrectly priced. If we discover an error in the price of a Product that you have ordered, we will inform you of this error and provide you the option of either 1) continuing with your order at the correct price, or 2) cancelling your order. If we do not receive a response within 7 days, we will treat your order as cancelled and notify you in writing.

7.     PAYMENTS

7.1.    You may pay for your order by the following methods which will be presented to you at the checkout page on our Site:

7.1.1.   A debit or credit card (e.g. Visa, Visa Electron, Maestro, MasterCard, American Express)

7.1.2.  PayPal

7.1.3.  Digital Wallets (e.g. Apple Pay / Google Pay)

7.1.4.  Klarna (subject to additional terms and conditions and acceptance by the payment provider)

7.1.5.  ClearPay (subject to additional terms and conditions and acceptance by the payment provider)

7.2.    Our payment providers (the “Provider”) will request authority for payment at the time you place your order. If the Provider fails to receive authority for your payment, or if there is reason to believe that your payment will be refused or is fraudulent, we reserve the right to refuse your order.

7.3.    Please note that we do not issue VAT receipts for Products ordered from our Site. Your Order Confirmation email serves as your receipt for goods.

8.     DELIVERY & POSTAGE

8.1.    Orders will be sent to the delivery address that you have submitted on your order form. We are not responsible for incorrect delivery address information.

8.2.    Estimated dispatch timings are indicated on our Shipping Information page. These timings represent estimates only and are not guaranteed times. You will receive an email with a dispatch confirmation once your order has been dispatched which will be within thirty (30) days after the date on which we accept your order.

8.3.    We are not responsible for delivery delays outside of our control. If the supply of Products is delayed by an event outside of our control, we will contact you as soon as reasonably possible to let you know, and we will take steps to minimise the effects of the delay.

8.4.   The Product(s) will be your responsibility once they have been delivered to the address indicated in your order, at which point you will own the Product(s) you have ordered.

8.5.    Once your order has been dispatched, you will receive communication from our carrier partner. If you are not available at the time of delivery, or you need to make alternative arrangements for delivery, it is your responsibility with the delivery carrier to arrange re-delivery or alternative delivery.

8.6.   International delivery is managed through our partner SWAP Global. All customs and duties for delivery from our warehouse in the United Kingdom to your address will be calculated at checkout. You will not be responsible for any additional charges except for what is displayed at checkout. We are not responsible for paying relevant import tax and duties on the sale of our Product(s).

9.     YOUR RIGHT TO CANCELLATION

9.1.    Your rights to end a contract to purchase goods from our Site will depend on what you have purchased, whether there is anything wrong with the Product(s), and when you decide to end the contract:

9.1.1.  If the Product(s) you have purchased from us is faulty, or misdescribed, you may have a legal right to end the contract (or to have the Product(s) repaired or replace or to receive some or all of your money back). See Section 9 below.

9.1.2.  If you wish to end the contract because of something we have done or have told you we are going to do, see clause 8.2 below.

9.1.3.  If you have simply changed your mind about the Product(s), your right to cancel your order according to Consumer Contracts Regulations 2013 begins from the moment you place your order and ends 14 days from the day you receive your goods. Please note that this right to cancellation may be subject to deductions from the full purchase amount owing to deductions or additional charges, including but not limited to the costs of returning the Product(s) to us.

9.1.4.  In all other cases (if we are not at fault and there is no longer a right to change your mind), see clause 8.8.

9.2.    If you are ending a contract for a reason set out in reasons 8.2.1-8.2.4 below, the contract will end immediately, and we will refund you in full for any Product(s) which have not been provided or cannot be provided. The reasons are:

9.2.1.  We have told you about an upcoming change to the Products or these Terms which you do not agree to;

9.2.2.  we have told you about an error in the price or description of the Product(s) you have ordered, and you do not wish to proceed (see clause 5.4);

9.2.3.  there is a risk that the supply of the Product(s) may be significantly delayed because of events outside our control; or

9.2.4. you have a legal right to end the contract because of something we have done wrong (including because we have fulfilled your order late).

9.3.    You have a legal right to change your mind within 14 days of receiving Product(s) and to receive a refund.

9.4.   You do not have a right to change your mind in respect of any Product(s) sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

9.5.    You have 14 days after the day you (or someone you nominate) receive the Product(s), unless your Product(s) are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Product(s).

9.6.   To cancel the contract, you must notify us in writing. You may do this via email or by initiating a return on our Returns & Exchanges page. To meet the cancellation deadline, you must send your notification concerning your exercise of the right to cancel before the cancellation period has expired.  

9.7.    If the Product(s) have not been dispatched from our warehouse, we will cancel dispatch and you will not receive the Product(s).

9.8.   If the Product(s) have already been dispatched and/order received by you, upon the cancellation of contract, you must return them to us without undue delay and in any event not later than 14 days following the day on which you communicate your cancellation of contract to us.

9.9.   If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the Product(s) and any applicable delivery charges. We will only ever issue a refund to the payment method that you used to pay for the order. We will process the refund without delay and in any event not later than: (a) 14 days after the day we receive back from you and Product(s) supplied; or (b) if there were not Product(s) supplied, then 14 days after the day on which we receive your cancellation notification. We reserve the right to withhold any refund until we have received back any Product(s) or you have supplied evidence of having returned the Product(s) to us.

9.10. Product(s) must be returned to us in the original, saleable condition in which they were supplied. Products delivered with a security tag must still bear this tag for a return to be accepted. We reserve the right to reduce the amount refunded to you (excluding delivery costs) to reflect any reduction in the value of goods returned if this has been caused by your handling of them.

9.11.  If you repeatedly request a refund of Product(s) on successive orders, we reserve the right to refuse a refund at our discretion or to refuse future orders from you.

9.12.  The contract is completed once payment has been received, Product(s) has been delivered, and your right to change your mind has expired without any communication from you to cancel the contract. Even if we are not at fault, and you no longer have the right to change your mind, you may still end the contract at our discretion. We reserve the right after this period to offer credit or an exchange of Product(s) in lieu of a refund.

10.   COMPLAINTS & RETURNING FAULTY PRODUCTS

10.1.  Please contact us as soon as reasonably possibly should you have any complaints about the Product(s) received. We aim to resolve any complains as far as possible within 14 days, including but not limited to the exchange of Product(s) or a refund.

10.2.  If the Product(s) delivered to your is damaged or defective, please contact us as soon as reasonably possible. We will provide you with a returns label free of charge with which to return the Product(s) to us.

10.3.  Upon our receipt of the returned Product(s), we reserve the right to inspect the Product to determine whether, in our opinion, it is faulty or defective.

10.4. If we agree that the Product(s) is defective, we will offer you a full refund of the price of the Product(s) (including any additional delivery charges paid. Alternatively, you may, where possible, choose to have a replacement or alternative Product(s) sent to you or to have the Product(s) repaired. Please note that it may not always be possible to offer a replacement or repair. Should this be the case, we will provide a full refund.

10.5.  Once we confirm that you are entitled to a refund, we will process your refund as soon as possible and at the latest within 14 days of confirming that you are entitled to a refund.

11.    LINKED SITES

11.1.   Unless specifically provided, we make no representations whatsoever about any other Site which you may access through our website or which may link to our website. When you access any other website, you understand that it is independent from us and that we have no control over the content or availability of that website.

11.2.  A link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website.

11.3.   Any concerns regarding any external link should be direct to its website administrator.

12.    INDEMNITY

12.1.  You agree fully to indemnity, defend, and hold us, and our offices, directors, employees, agents, and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Site, or the use by any other person accessing the Site using your account and/or Personal Information.

13.    LIABILITY

13.1.   Neither Oliver Brown nor any of its affiliates will be liable to you for any indirect or consequential loss or damage incurred by you under these Terms in connection with your purchase of any product through the Website. We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control. This does not affect your statutory rights as a consumer, nor does it affect your rights of cancellation.

14.   DATA PROTECTION & PRIVACY

14.1.  To proceed with your order, we must process and store your data, and provide your data to third parties who are directly involved with your order (e.g. our carriers).

14.2.  By placing an order on our Site, you agree to your date being processed by us. Additional information about the ways in which we store and use your data may be found on our Privacy Policy page. 

14.3.  The checkout area of our site is fully secure. All sensitive information such as credit card details, names, and addresses are encrypted. This means that information passed between your device and our Site cannot be read even in the event it is intercepted by someone else.

15.    ENTIRE AGREEMENT

15.1.  You confirm that, in agreeing to accept these Terms, you have not relied on any other information or representation to form an agreement.

15.2.  You furthermore acknowledge that this agreement, and any other page on this Site expressly linked to from these Terms (i.e. Delivery & Returns Policy, Privacy Policy, etc.) shall for the entirety of the agreement between you and us.

16.   SEVERANCE

16.1.  If any provision contained in these Terms is considered by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions in these Terms which shall remain in effect.

17.   GOVERNING LAW        

17.1.  These Terms are to be governed by the laws of England and Wales, and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18.   AMENDMENTS TO THESE TERMS & CONDITIONS

18.1.  We reserve the right to amend these Terms at any time and without notice. Any such amendments will take effect when posted on the Site, and it is your responsibility to read the Terms on each occasion you use the Site and your continued use of the Site shall signify your acceptance to be bound by the latest Terms.