Shipping Information

UK Delivery Time & Costs

Free standard delivery on all UK orders over £250.

Standard Delivery, £7.50

We aim to deliver standard UK orders within 3 to 5 working days. Deliveries are made from Monday to Friday inclusive, excluding any public holidays. During busy periods delivery times may take longer. Deliveries are made via DPD.

Express Delivery, £15 (UK Only) 

Order by 12pm Monday to Thursday, to receive your purchase within 1 to 2 business days. Deliveries are made from Monday to Friday inclusive, excluding any public holidays. Please note, Express Delivery is not available on weekends or public holidays.

Please note, Express Delivery is not available for Hires or any items that require alterations.

In-Store Pick Up 

In-store pick is available at both our 75 Lower Sloane Street and 75a Jermyn Street store by request.

You can order online and your items will normally be available to collect in store for free within 2 to 3 working days. You will receive a notification when your order is ready to collect, please only collect once you have received this notification.

Please note, we will hold your orders in shop for up to 30 days. After this timeframe we will notify you again. If a response is not received after 7 days, your order will be returned to our warehouse, and you will be issued with online credit that can be used against future online purchases.

International Delivery Time & Costs

Please note, Hires are not available for international shipping. 

We are rapidly expanding our reach and are able to deliver to most popular destinations. Below is a list of countries that we deliver to. If you wish to make an order to a country not listed below, please contact us for further information.

Europe:

Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.

The Rest of the World:

North America:

Anquilla, Bermuda, Canada, Cayman Islands, Greenland, Guadeloupe, Martinique, Mexico, Montserrat, Puerto Rico, United States, Virgin Islands

Asia:

Afghanistan, Bangladesh, Bhutan, Cambodia, china, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

South & Central America:

Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Uruguay, Venezuela

Africa:

Algeria, Angola, Botswana, Cameroon, Congo, Egypt, Ghana, Kenya, Liberia, Madagascar, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Seychelles, Sierra Leone, South Africa, Zimbabwe

Oceania:

Australia, New Zealand

International delivery costs and times are as follows:

	Cost	Delivery Time
Europe	From £15.00	3-5 working days
Australasia	From £25.00	7-10 working days
North America	From £20	3-5 working days

Duties and taxes are calculated at checkout and charges may vary according to country.

International deliveries are sent via DHL ‘International Tracked & Signed’ service, which means that somebody will have to provide a signature for the package, so you may want to nominate an address where there will be someone available to sign. If you were unable to receive the delivery, the couriers may leave the parcel with a neighbour, or leave a card with details of how to get the package.

Please note in some special cases, orders can take longer to process. If this is the case, we will keep you updated on the status of your order.

International Express deliveries are sent with DHL Express service, you will receive shipping details and tracking will be available for this service. The cut-off for this is 12pm GMT Monday - Friday.

Taxes & Duties

Please note if your shipping address is outside the UK, we will deduct UK VAT tax at source. However some local taxes, duties or fees may be payable at checkout. We work with Global-e to determine a fully landed price including any relevant customs and duty fees or local taxes. These additional fees will be calculated and collected at checkout. You will not receive any additional charges for receiving your order.

Oliver Brown has no control over any local customs delays and cannot predict if these might occur.

Note: Owing to the UK leaving the EU, if you reside within the EU, you will be required to pay the VAT due in your country and duties may also be charged. We are trying our best to minimise these costs worldwide so you can continue shopping with us.

Other Delivery Information

1. Please make sure your shipping address is correct when you make your order, as we are unable to redirect the parcel once it has been shipped.
2. Please note that delivery times may be slightly longer during our Sale periods.
3. On some occasions we may decide to make two or more shipments to you, so that your order reaches you as fast as possible. In this case you will only ever have to pay once for the delivery costs. In some special cases, products can take up to eight to twelve weeks for delivery. If this is the case, we will keep you updated on the status of your order. Please note, we are able to deliver to most UK destinations, but please contact us if you are unsure if we will be able to deliver to your location.